V12bat is fully committed to protecting the privacy and personal data security of every member. This document clearly explains how we collect, use, store, and protect your information — in plain language, without confusing technical jargon.
The core principles governing how v12bat manages and protects the personal data of all Malaysian members
All data transmitted between your device and v12bat's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions. Your data never travels in plain text that could be intercepted by unauthorised parties.
V12bat has never sold, rented, or transferred your personal data to any third party for marketing or commercial purposes, and we never will. Your data is collected solely to operate the services you have requested — and that is the only purpose it serves.
We only collect data that is genuinely necessary to operate the platform and fulfill our legal obligations. No excess data is collected. If a piece of information is not needed to provide services to you, we will not ask for it.
Every v12bat member has the right to access their personal data, request corrections where there are errors, or request deletion under certain circumstances. We respect these rights and provide straightforward channels for you to exercise them — no complicated processes required.
In the unlikely event of a data security breach affecting your information, v12bat is committed to notifying you within the timeframe required by applicable law. Transparency in critical situations is a core part of our privacy commitment.
The v12bat Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection, use, and storage practices align with applicable legal requirements in Malaysia to protect the rights of local users.
V12bat ("we", "the platform") takes our responsibility to protect the privacy of every individual who interacts with our platform seriously. This Privacy Policy sets out our practices regarding the collection, use, disclosure, and protection of your personal information when you register for, access, or use any of the services offered by v12bat.
This document has been prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised best practices in data protection. By registering for or using the v12bat platform, you consent to the practices described in this Privacy Policy.
V12bat collects various types of information depending on how you interact with our platform. Below are the categories of data we collect:
| Data Category | Sample Information | How Collected |
|---|---|---|
| Identity Data | Full name, national ID number, date of birth, gender | Account registration & KYC process |
| Contact Data | Malaysian phone number, email address | Registration form |
| Financial Data | Payment methods (Touch 'n Go, GrabPay, DuitNow, FPX), deposit & withdrawal records | In-Platform Transactions |
| Technical Data | IP address, device type, operating system, web browser, login session data | Automatically during use |
| Activity Data | Betting records, games played, session duration, wins & losses | On-platform activity |
| Communication Data | Customer support chat logs, emails sent to us | Interactions with the support team |
V12bat uses the data we collect for the following legitimate purposes, all of which are necessary for the operation of the platform:
V12bat does not sell, rent, or trade your personal data. However, there are limited situations where we may need to share your information with certain parties:
V12bat implements a range of technical and organisational security measures to protect your personal data from unauthorised access, misuse, alteration, or destruction:
V12bat uses cookies and similar tracking technologies to enhance your experience on the platform. Below are the types of cookies we use:
You can manage your cookie settings through your web browser. However, blocking certain cookies may affect the functionality of the platform. For guidance on managing cookies in popular browsers (Chrome, Firefox, Safari), please refer to your browser's help section.
V12bat retains your personal data only for as long as necessary for the purposes outlined in this policy or as required by law:
Once the applicable retention period has passed, your data will be securely deleted or anonymized so that it can no longer be associated with you.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights with respect to your personal data held by v12bat:
You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 21 business days.
If your data is inaccurate or incomplete, you have the right to request a correction. You may also update certain information directly through your account settings.
Under certain circumstances, you have the right to request the deletion of your data. This right is subject to our obligation to retain certain data for legal reasons.
You have the right to object to the processing of your data for specific purposes, such as marketing communications. All such requests will be fully respected.
You have the right to receive your personal data in a machine-readable format for transfer to another platform, should you choose to do so.
Under certain circumstances, you have the right to request that we temporarily restrict the processing of your data while a matter is being resolved or verified.
To exercise any of the rights above, please contact us by email at support@v12bat.xyz with the subject line "Privacy Rights Request", along with your request details and your v12bat account number. We will verify your identity before processing any data-related request.
The v12bat platform is strictly for individuals aged 18 and above. We do not knowingly collect, use, or store personal data from anyone under the age of 18.
If we discover that we have collected personal data from an individual under the age of 18, we will immediately take the following steps:
In the course of operating the v12bat platform, some of your data may be processed or stored on servers located outside Malaysia — for example, when using cloud infrastructure services or working with international game software providers.
In all such cases, v12bat ensures that:
The v12bat platform may contain links to third-party websites or services in certain contexts. The v12bat Privacy Policy does not apply to those third-party websites or services. We are not responsible for the privacy practices or content of any external websites.
We recommend reading the privacy policy of every website you visit, especially if you share any personal information there. Once you leave the v12bat platform, responsibility for data protection shifts to the operators of the sites you visit.
V12bat reserves the right to update or amend this Privacy Policy at any time as necessary — whether due to changes in legislation, technological developments, or changes in how we operate our services.
When significant changes are made to how we handle your data, we will:
The latest version of the Privacy Policy is always available on this page. Your continued use of the v12bat platform after any changes to this policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or how v12bat handles your personal data, please contact us through the following channels:
For official requests relating to your rights under Malaysia's PDPA, please include your v12bat account number and sufficient proof of identity so we can process your request accurately and securely.
When you register an account on any online platform — whether entertainment, banking, or e-commerce — you are entrusting that platform with your personal information. That trust is not something to be taken lightly. At v12bat, we fully understand how valuable that trust is, and we will never take it for granted.
Malaysia's Personal Data Protection Act 2010 (PDPA) governs how companies handle users' personal data. The Act establishes principles such as lawful purpose for data collection, usage limitations, data security, data integrity, and data subject rights. v12bat does not merely comply with the PDPA as a legal requirement — we treat it as a minimum standard, not an end goal. We strive to go beyond these baseline requirements because we believe Malaysian users deserve protection that goes further than what the law alone mandates.
One of the most critical aspects of any online entertainment platform is the protection of financial data. When you make a deposit using Touch 'n Go eWallet, GrabPay, or DuitNow, the transaction involves sensitive financial information. v12bat never stores your complete eWallet or online banking account details in our systems — we only receive a successful transaction confirmation from the payment provider. This means that even in the highly unlikely event our systems were ever compromised, no one would be able to access your financial account details.
Regarding your betting activity data — your game records, deposits, withdrawals, and playing patterns — we use this primarily for two key purposes. The first is to ensure the platform runs correctly and to resolve any disputes that may arise. The second, and this is something many users are unaware of, is to support our responsible gambling programme. By analysing playing patterns in aggregate, we can identify early signs of problem gambling and offer assistance to users who may need it before the situation becomes more serious.
We also want to be transparent about marketing communications. v12bat sends promotional content to members — covering the latest bonuses, seasonal campaigns such as the FIFA World Cup or Malaysia Super League football tournaments, and exclusive offers for VIP members. You may opt out of these marketing communications at any time through your account settings or by contacting our support team. That said, there is an important distinction between marketing communications and essential account-related communications. Notifications regarding changes to our terms, security alerts, or information pertaining to your account will continue to be sent regardless of your marketing preferences, as these are critical updates you need to be aware of.
Finally, we want to emphasise that privacy is not a one-sided responsibility. v12bat will continue to invest in the technology and processes needed to protect your data. But you play an equally important role — by using a strong, unique password for your v12bat account, enabling two-factor authentication, not sharing your login credentials with anyone, and notifying us promptly if you suspect any unauthorised activity on your account. Good privacy is the result of a shared effort between the platform and its users.
Answers to the most frequently asked questions by Malaysian members about privacy and data protection at v12bat
Create your v12bat account for free and begin a secure, trusted digital entertainment experience. With industry-standard data protection, 24/7 support in Bahasa Malaysia, and the local payment methods you already use — v12bat is a platform you can trust completely.
This v12bat Privacy Policy forms part of the overarching agreement between you and our platform. It should be read alongside v12bat's Terms & Conditions for a complete understanding of your rights and responsibilities as a member. Should there be any conflict between the two documents on matters relating to privacy and data protection, the Privacy Policy shall prevail specifically for those matters.
For any enquiries regarding this Privacy Policy, please contact us at support@v12bat.xyz. Our average response time is under 24 hours on business days.
Read Full Terms & ConditionsYour gaming activity data at v12bat is more than just a record — it is used to safeguard your wellbeing.
V12bat uses your gameplay activity data — with your implied consent through acceptance of our terms — to monitor patterns that may indicate problematic gambling habits. This is not surveillance; it is our commitment to your wellbeing as a player. This data is never shared with third parties for this purpose.
When you activate deposit limits, cooling-off periods, or self-exclusion, this information is kept strictly confidential. No v12bat staff outside the relevant support team will be aware that you have used these tools. Your decision to manage your playing habits is personal and fully respected.
V12bat does not use your personal data or activity patterns to manipulate you into spending more or playing longer. The communications we send are intended to inform you about relevant promotions and offers that may interest you — not to exploit psychological vulnerabilities. This is part of our commitment to responsible gambling.